Your plan includes unlimited remote support during standard service hours. This means we can connect to covered devices as often as needed to resolve eligible issues — with no additional labour charges. Devices must have internet access and run a supported operating system. For eligibility details, speak to your account representative.

You’ll gain untapped access to your dedicated account manager, who will ensure your time with Avellite is both long lived and comfortable.

Depending on your subscription, the Support Level Agreement grants increasing number of resources to your contract.

Even during busy periods, we aim to ensure a support engineer acknowledges your request within the expected response timeframe for your support tier.

Our tools allow us to assist with fault identification and respond quickly to developing issues when support is requested. The Basic tier includes remote software fault resolution and reporting of hardware issues for maintenance purposes. Physical repairs are not included.

The minimum term we ask for when signing on new IT support clients. After this, it’s monthly with a 30-day notice period.

If we can’t fix it over a remote connection, our on-site support allows for as many physical visits as necessary to fix the issue, all at no extra cost.

Your plan includes unlimited remote support during standard service hours. This means we can connect to covered devices as often as needed to resolve eligible issues — with no additional labour charges. Devices must have internet access and run a supported operating system. For eligibility details, speak to your account representative.

Tools that provide real-time visibility into system health, helping our engineers identify issues faster and support more effective troubleshooting — without implying active monitoring.

Using diagnostic tools and support routines, we help identify hardware and software issues early — before they escalate into business disruption. The Standard tier includes comprehensive software and hardware fault resolution, excluding component costs.

You’ll gain untapped access to your dedicated account manager, who will ensure your time with Avellite is both long lived and comfortable.

Depending on your subscription, the Support Level Agreement grants increasing number of resources to your contract.

Our enterprise grade antivirus comes as standard with select subscriptions, ensuring you are always protected.

Even during busy periods, we aim to ensure a support engineer acknowledges your request within the expected response timeframe for your support tier.

We schedule regular audits of the machine to ensure it is functioning correctly and to ascertain it’s state so we can plan upgrades and detect issues in advance.

Select device support subscriptions allow companies to collect up to 10% off on accompanying user support subscriptions.

The minimum term we ask for when signing on new IT support clients. After this, it’s monthly with a 30-day notice period.

If we can’t fix it over a remote connection, our on-site support allows for as many physical visits as necessary to fix the issue, all at no extra cost.

Your plan includes unlimited remote support during standard service hours. This means we can connect to covered devices as often as needed to resolve eligible issues — with no additional labour charges. Devices must have internet access and run a supported operating system. For eligibility details, speak to your account representative.

Tools that provide real-time visibility into system health, helping our engineers identify issues faster and support more effective troubleshooting — without implying active monitoring.

With advanced diagnostic access and elevated response workflows, we help identify and resolve hardware and software issues quickly — supporting business continuity. The Critical tier includes priority-response software and hardware fault resolution, excluding component costs.

Priority support requests are routed quicker and are acted upon sooner than normal support queries.

You’ll gain untapped access to your dedicated account manager, who will ensure your time with Avellite is both long lived and comfortable.

Depending on your subscription, the Support Level Agreement grants increasing number of resources to your contract.

Our enterprise grade antivirus comes as standard with select subscriptions, ensuring you are always protected.

Breathe freely in the knowledge that all the device’s data is securely backed up to the cloud regularly and is accessible in case of emergency.

Even during busy periods, we aim to ensure a support engineer acknowledges your request within the expected response timeframe for your support tier.

We schedule regular audits of the machine to ensure it is functioning correctly and to ascertain it’s state so we can plan upgrades and detect issues in advance.

Select device support subscriptions allow companies to collect up to 10% off on accompanying user support subscriptions.

The minimum term we ask for when signing on new IT support clients. After this, it’s monthly with a 30-day notice period.